Hardware Policy

 

Shipping Policy

All orders are processed and shipped within 2-3 business days (excluding weekends and holidays). Transit shipping time is 5-9 business days. We offer shipment to US customers only via USPS and UPS. We offer shipping free of charge.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Replacements / Returns

Something not right with your order? Contact our technical support team and we’ll help solve the issue. You can reach us at: support@retailtime.com.

All replacements/returns must be initiated with our technical support team within 14 days from original ship date.

eHopper must receive the product within 14 days of RMA issue date for full return consideration. All packages must be double boxed with the original product box inside.

Product box must be clean and undamaged, complete with all manuals, cables, etc. just as you received. If all packaging and accessories are not returned, a deduction will be made from your refund.

Accessories and consumables are non-refundable. If a product is returned with a password activated that cannot be disabled or a certificate locked, the return cannot be processed and the product will be returned to you.
All returns are subject to a 25% restocking fee.

If the item comes back to us in lesser condition than what eHopper or eHopper sales person sent, eHopper may deny the refund, charge up to 50% the restocking fee or  return a product back to a customer at their own expense.

All products purchased on eHopper or through eHopper sales person that are refurbished are “as-is” and cannot be exchanged or returned.

 

Warranty Repairs

Should the device prove to be defective upon delivery, please contact our technical support team within 14 days from original ship date.

If the product is tested and the problem cannot be duplicated a fee will be charged and the product will be returned to you.

All warranty related issues after the return policy period expires must be done through the manufacturer.

The customer is responsible for ensuring product compatibility with software and other hardware before purchase.

 

Return Address:

RMA# (request RMA# with details of your repair or return request to support@retailtime.com)